Referrals and scheduling
Map intake, authorizations and handoffs to see where work waits or gets done twice.
Healthcare operations consulting & education
From Chaos to Clarity
If the same problems keep coming back, let’s look at how the work actually gets done. I help practices see where things get stuck, clarify who owns the next step, and make better use of the systems they already have.
Where work gets stuck
Fax, phone and portal referrals land in separate places. A patient calls again because nobody owns the handoff.
What clarity looks like
1. Log every referral in one queue
2. Assign an owner and next action
3. Schedule and update the referring office
Consulting
Where is the work getting stuck?
Billing and revenue cycle
Trace repeat denials upstream and give follow-up a clear owner, next action and due date.
EHR and practice management
Find out why staff need a spreadsheet to get through the day and clarify what the system needs to support.
Operational reporting
Make the backlog and manual work behind a green dashboard visible so leaders know where to act.
Start with one workflow
Choose a consultation with written next steps, a review with a prioritized action plan, or a redesign with current and proposed process maps.
People + Process + AI. Start with the people doing the work, clarify the process, then decide where technology can help. You can’t automate a broken workflow.
Learning Academy
Learn how the work fits together
Medical Billing Basics
Follow a professional claim from the visit through coding, submission, payer response, and payment or follow-up.
Ask About CoursesSip & Simplify Friday Eve
Join me for practical conversations about healthcare operations, billing, workflows and technology.
Watch on YouTubeFounder and principal consultant
Meet Samantha Fowler
I bring 30+ years of healthcare operations experience across practices and payer workflows. I understand how the front desk, billing, follow-up and leadership reporting fit together, and what happens when a handoff breaks down.
B.S. in Business Management · CPPM · CPC · CPC-I (AAPC Approved Instructor)
Connect on LinkedInLet’s talk through one workflow
Tell me where your team is doing extra work or where you’re losing visibility. Please leave out patient information.
Healthcare operations consulting & education
From Chaos to Clarity
If the same problems keep coming back, let’s look at how the work actually gets done. I help practices see where things get stuck, clarify who owns the next step, and make better use of the systems they already have.
Where work gets stuck
Fax, phone and portal referrals land in separate places. A patient calls again because nobody owns the handoff.
What clarity looks like
1. Log every referral in one queue
2. Assign an owner and next action
3. Schedule and update the referring office
Consulting
Where is the work getting stuck?
Referrals and scheduling
Map intake, authorizations and handoffs to see where work waits or gets done twice.
Billing and revenue cycle
Trace repeat denials upstream and give follow-up a clear owner, next action and due date.
EHR and practice management
Find out why staff need a spreadsheet to get through the day and clarify what the system needs to support.
Operational reporting
Make the backlog and manual work behind a green dashboard visible so leaders know where to act.
Start with one workflow
Choose a consultation with written next steps, a review with a prioritized action plan, or a redesign with current and proposed process maps.
People + Process + AI. Start with the people doing the work, clarify the process, then decide where technology can help. You can’t automate a broken workflow.
Learning Academy
Learn how the work fits together
Medical Billing Basics
Follow a professional claim from the visit through coding, submission, payer response, and payment or follow-up.
Ask About CoursesSip & Simplify Friday Eve
Join me for practical conversations about healthcare operations, billing, workflows and technology.
Watch on YouTubeFounder and principal consultant
Meet Samantha Fowler
I bring 30+ years of healthcare operations experience across practices and payer workflows. I understand how the front desk, billing, follow-up and leadership reporting fit together, and what happens when a handoff breaks down.
B.S. in Business Management · CPPM · CPC · CPC-I (AAPC Approved Instructor)
Connect on LinkedInLet’s talk through one workflow
Tell me where your team is doing extra work or where you’re losing visibility. Please leave out patient information.